5 Best Live Chat Providers

Provide Support is a very reliable, very powerful live support software for businesses of all types and sizes. It can be used for any of the most popular systems, including Windows, Mac, and as well as Linux. It allows you to do quite a lot, from real-time visitor monitoring to detailed customization of the chat itself.

With it, you can collect metadata from your visitors, which can then be used for analytics. The information that Provide Support can collect includes users’ location, OS, browser, referring URL, and alike. That way, your support team can gather all the necessary details without having to prolong the chat with the user, who might be suspicious of why such data is needed.

Provide Support can easily integrate with your business’ website, with not much technical knowledge necessary. All you need to do is add a bit of code to the site, and live assistance will be added, and ready for use. It also works well with WordPress, Joomla, Magento, Shopify, and more.

Next, we have JivoChat, which is one of the best options if you look to harness user data and provide live chat option in web and phone mode alike. This is a great solution for businesses that wish to streamline customer communication and deliver the best possible experience to their users. A professional service like this will definitely motivate and inspire users to subscribe, purchase products, and keep reading the content offered by businesses and various websites.

It offers excellent features, like real-time visitor monitoring, hotkeys, chat logs, page view history, an unlimited opportunity to engage your customers and even monitor the performance of your own employees — a feature that was noticeably absent from our previous entry. Not only that, but it even features a ‘Sneak Peak’ options, which lets you see what the user is typing even if they do not send their message.

JivoChat’s design makes it the best option for mid-sized businesses, but it can be used by smaller and larger companies as well. It offers flexible prices, and it also has a free plan, although this one comes with limited features. You can also use its two-week free trial to test it out. Also, it can fit within any software infrastructure, and it is very easy to use.

When it comes to PureChat, this is a solution with numerous features and options, which you can easily integrate into any website. It will let you have better, easier communication with your customers and visitors when they need it the most. Not only that, but it will allow you to gather information about their interests and activities on your site, such as the data regarding which page they are visiting at any moment.

Further, it will also let you monitor the chat at any time, and see your employees’ performance without the customer ever knowing about it. You can also easily block any IP address you wish, save the chats you want to keep, and more.

The software is extremely user-friendly and easy to set up, although in-depth integration might take some time. However, this is still one of the most affordable solutions currently on the market, and we highly advise checking it out.

Then, there is LiveChat, Inc. This is a chat and help desk application that will make a real difference when it comes to how your customers and website visitors experience your business and products. It is very easy to use, and it offers all kinds of excellent tools that will help you not only improve your relations with your clients, but also your sales and marketing, and even web analytics.

It features three main components — a web-based chat window, an operator application, as well as a web-based control panel. It is a provider that likely offers the greater number of tools in the sector, and you will definitely get value for your money. Some of the things it offers include ticketing, customer engagement, third-party integration, work scheduling, advanced reporting, file sharing, geo-tagging, chat surveys, and much more.

As mentioned, you can use it for real-time website traffic monitoring, efficiency analysis, receiving interaction reports, all kinds of statistics and alike. It is truly one of the best providers out there, and it certainly deserves its place on this list.

Finally, we have LiveAgent, which is an award-winning helpdesk support platform which includes live chat, email support, integration with social media, and more. It offers numerous features like contact forms, file sharing, different statuses, POP3 accounts, gamification, and more.

This particular service is extremely user-friendly, and it was developed with that purpose in mind. It aims to be simple and understandable, even when it comes to first-time users. You can integrate it simply, without the need for excessive technical knowledge, and learn how to use it on the go. All interface elements are easily accessible and well-planned out.

All of this makes it suitable for pretty much every business, and it also allows you to set up a 24/7 support, which is included in every plan. Best of all — there is no need for you to pay for an extra license if you own more than one website.